The software also supports My Cloud, WD Cloud, My Cloud Mirror Gen2, My Cloud Mirror, My Cloud PR2100, My Cloud PR4100, My Cloud EX2 Ultra, My Cloud EX2, My Cloud EX4, My Cloud EX2100, My Cloud EX4100, My Cloud DL2100, My Cloud DL4100, My Book, My Book for Mac, My Book Pro, My Book Duo, My Passport Ultra Metal, and My Passport Wireless. WD SmartWare does not offer a direct download link for Mac users but you can find all software offered for Mac on their website under Software for Mac.

WD SmartWare for Windows supports the following operating systems: Here, you will find more information on how to erase the drive and unlock it. Next, click Erase the Drive? option found on the right panel. To use it, open WD SmartWare and go to Help > Manage & Customize. WD SmartWare is another great tool for recuperating access to your hard drive. In addition, the system supports My Book, My Book, My Book for Mac, My Book Duo, My Passport, My Passport Ultra (WD Backup), My Passport Ultra Metal, My Passport for Mac, My Passport for Mac, and My Passport Air. WD Security is also available for Mac, and is compatible with: WD Security for Windows supports the following operating systems: You can then proceed with a password reset. Agree to the terms, and then click Erase Drive. Upon the fifth failed attempt, you will be prompted to erase your drive.

Here's a quick rundown of the tools that you can use to use to unlock your WD external hard drive.Įnter an incorrect password five times in a row. Please note that some of these solutions may lead to data loss - it is highly recommended that you back up your data before beginning. There are some very simple solutions that you can implement to unlock your drive and reset your password.This tutorial will walk you through three different scenarios by which you can regain access to your external hard drive.

If you currently find yourself locked out of your WD external hard drive with no means of recuperating your password, do not panic.

Remove wd passport password